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Hampergifts Terms and Conditions
Any use of the Hampergifts.co.uk
website is subject to the user agreeing to the following Terms
and Conditions.
These conditions shall apply to all online
transactions between Hampergifts.co.uk (“Hampergifts”) and any
person, firm or company (“the Purchaser”) placing an order online with
Hampergifts for the supply of any goods (“the
Goods”). Hampergifts, by accepting any order for Goods from the
Purchaser, agrees to sell and the Purchaser agrees to purchase such Goods
at the price stated on Hampergifts website and on the sole basis
of the terms and conditions of Hampergifts stated herein.
Company Details
Pricing
Website Security
Delivery FAQ's
Returns, Cancellations & Damages
Customer Care
Substitutions
Alcohol
Force Majeure
Privacy
Copyright
Jurisdiction
1. Company Details
We are a UK based Limited company and we operate from our registered address below:
Hampergifts.co.uk Ltd
Unit 3, Spring Valley Business Centre
Porters Wood
St Albans
HERTS
AL3 6PD
United Kingdom
Registered in England No. 5194438
VAT No: GB 859089177
2. Web Pricing
Web prices include VAT but exclude delivery costs. In the event that an incorrect price is displayed on our website, Hampergifts reserves the right to abstain from fulfilling the order at that price. The customer will be notified by email and given the choice to proceed with the order.
3. Website Security & Accreditation
WorldPay
Hampergifts provides a 100% secure payment system. All transactions are processed by WorldPay - operating in over 40 countries WorldPay are one of the largest payment service providers globally, with millions of online payments every day. From our site, payments are submitted online using protocol 128 bit SSL (Secure Socket Layer), the strongest commercially available level of encryption. The private data of the Purchaser will be encrypted at all times whilst in transit over the Internet. You can tell a page is secure when 'https' appears in front of 'www.hampergifts.co.uk' in your browser's address window. For added security, we do not store your credit card details.
For millions of people around the world, WorldPay is the way to pay - trusted and secure.
Credit/debit card payments can be made using Visa, Delta, JCB, Maestro, Mastercard, Solo and Visa Electron.
Comodo Security Certificate
The Purchaser should see a padlock in their browser status bar (at the bottom of the browser window) or next to the address bar (at the top) which indicates that the encryption is taking place. Clicking on this padlock symbol will display the certificate details, including issuing company and validity dates. To verify our security certificate click the Comodo icon below:
Norton Symantec Safe Site
The Hampergifts website has been authenticated and is scanned daily by Norton - the most recognized trust mark on the Internet.
To verify our Norton accreditation, click the logo below:
SafeBuy
Hampergifts.co.uk is registered and assured with the SafeBuy accreditation scheme for web retailers - authorised by TrustUK which is supported by the UK government.
To verify our Safebuy accreditation, click the logo below:
Visa Verification
At Hampergifts we invest time and effort into ensuring the highest level of transactional security possible on all credit card orders. To support our already high levels of fraud screening we have implemented VBV (Verified by Visa). This is very similar in operation to the Chip and Pin process that you find in most high street retailers. If your VISA card has been enrolled on to the VBV program you will need to complete a form from your issuing bank in the payment pages of WorldPay. To see how this form will appear, and for any other information, please click here.
4. Delivery FAQ's
Do you deliver outside the UK?
Can I choose a delivery date?
Deliveries to Scotland, Ireland & UK Islands
Christmas (deliveries in December)
What time will my order arrive?
What happens if the recipient is not home?
Do you offer a next day service?
How much is delivery?
Can you deliver on a weekend?
Delivery to Hospitals, Hotels, Businesses & Universities
Order tracking
Do you deliver outside the UK?
We only deliver our gifts within the UK and Ireland. Please note that we are unable to deliver to:
Channel Islands (Guernsey & Jersey)
PO Box addresses
BFPO addresses
Can I choose a delivery date?
Yes, for UK Mainland addresses you can choose your preferred delivery date* during checkout and our carrier, ParcelForce, has an excellent delivery success rate of over 97%
* However please note this is not a guaranteed service and delays can occasionally occur beyond our direct control
For Scottish Highlands, UK Islands & Ireland please allow an extra 1-2 working days for delivery
|
Price |
Quickest Delivery |
Named Day Service? |
| UK Mainland |
£6.95 per parcel |
2 working days
Need it quicker?
|
Yes: Choose your delivery date from the calendar at checkout |
Scottish Highlands
View postcodes?
Scottish Postcodes
Deliveries to these postcodes can take an extra 1-2 days to arrive:
- IV - all postcodes
- KW - all postcodes
- PH - all postcodes
- ZE (Shetland) - all postcodes
- PA - all postcodes
- HS - all postcodes
- AB30-31, AB33-38, AB41-43, AB44-45, AB51-56, AB63
- DD8-9, DD10
- KA27-28
- FK8, FK17-21
- TD15
|
£6.95 per parcel |
3-4 working days |
No: Please allow an extra 1-2 working days from your chosen date
|
UK Islands
Isle of Wight, Isle of Man, Isles of Scilly, Scottish Islands |
£6.95 per parcel |
3-4 working days |
No: Please allow an extra 1-2 working days from your chosen date
|
| Northern Ireland |
£16.00 per parcel |
3 working days |
No: Please allow an extra 1 working day from your chosen date
|
| Republic of Ireland |
£16.00 per parcel |
3 working days |
No: Please allow an extra 1 working day from your chosen date
|
How much is delivery?
See table above for delivery prices. All hampers are shipped individually in their own secure postal cartons, using a signed-for service with ParcelForce WorldWide.
Delivery is charged per parcel as above - all prices are inclusive of VAT, and also include full insurance in the unlikely event of loss/damages.
Note: We may be able to offer discounted delivery charges for large orders delivered in bulk (E.g. 20 units or more).
For more information please contact us with your enquiry.
|
Christmas Deliveries
We always try to deliver as close to your chosen date as possible, however due to the time of year it's not possible to guarantee the "named day" service in December. All deliveries will be made between 1st and 24th December. All orders placed before our cutoff date (Thurs 19th Dec) are guaranteed to arrive in time for Christmas!*
What if the recipient is not home? The driver will leave a calling card and try to deliver to a neighbour or to the local Post Office (if these are not possible they'll try to redeliver the next working day). You will be emailed your ParcelForce tracking number on the day we dispatch so you can track your order online.
Please notify us of any delivery issues as soon as possible, so that we can try to resolve these without delay.
* Christmas Guarantee: There will be a delivery attempt made to the recipient address in time for Christmas.
If this doesn't happen we'll refund your delivery charge - no questions asked
What time will my order arrive?
Deliveries take place between 8.30am and 5.30pm - Monday to Friday.
Unfortunately it is not possible to guarantee an exact delivery time.
What if the recipient is not home? *
All deliveries require a signature, so where possible please choose an address where someone can sign for the parcel.
If the recipient is not home the driver will leave a calling card and either:-
Leave the parcel with a neighbour.
Leave the parcel at the nearest local Post Office, where it can be collected during the next 14 days
If either of the above options are not possible, the driver will attempt redelivery the next working day.
* Please ensure all address details (including house number and post code) are entered correctly.
Any delivery problems and redirections arising from incorrect address information will have to be charged for.
Please note that Parcelforce undertakes to deliver to the address specified on the Consignment, not to a Recipient.
If the parcel is taken to a local post office but not collected by the addressee, then after 14 days it is returned to Hampergifts by the carrier who will charge Hampergifts a 'return to sender' fee, the same as the original delivery charge. Thereafter, the Purchaser will incur redelivery charges to resend the Goods. If the Purchaser wishes to cancel the order at this point, Hampergifts can refund the full value of the Goods only, minus any delivery charges incurred to date. The Purchaser will also be charged for any items which have become unsuitable for sale and needs replacing (perishable items).
Do you offer next day delivery?
If you place your order before 1pm it may be be possible to upgrade you to a next working day delivery (UK mainland only)
- at no extra cost. However this is dependant on stock, so immediately after placing your order please call or email us with your order number and we will do our very best to upgrade your delivery.
Can you deliver on a weekend?
No, regretfully we cannot deliver on a weekend, or a Bank Holiday.
Deliveries to Businesses, Hospitals, Hotels & Universities
Before placing your order please contact the establishment to check their delivery policy.
Our carrier can only be responsible for delivering up to a goods-in or reception point, and it may not be possible for the recipient to sign for parcels themselves. Once signed for, it will be the responsibility of the establishment to ensure that the gift is passed on to the recipient in a timely manner.
Order Tracking *
* Customers can track deliveries online and should notify us of any issues as soon as possible, so we can try to resolve these without delay.
- ParcelForce will email your tracking number within 24 hours of us shipping your order.
- The email will come from notifications@parcelforce.co.uk - please add this to your Address Book to ensure it arrives safely.
- If your tracking number doesn't arrive please let us know. This can be flagged as "spam" so please check your junk folder.
- Please note that Parcelforce undertakes to deliver to the address specified on the Consignment, not to a Recipient.
- Please also note that this is not a guaranteeed service and delays can occasionally occur which are beyond our control.
- To track your parcel online, enter the tracking number at www.parcelforce.com
- For questions relating to your delivery please contact the ParcelForce depot (quoting your tracking number) »
5. Returns, Cancellations & Damages
We want you to be completely satisfied with your purchases and the service we provide and we offer a full "no questions" refund if you are not satisfied 100%. In accordance with the EU Distance Selling Directive you have the right to cancel the contract at any time up to 7 working days starting the day after delivery. Please note that the customer must bear the cost of returning the goods to us.
i) RETURN (if an order has already been delivered)
To return an item:
- Please contact us by email - sales@hampergifts.co.uk - and let us know you would like to cancel and return your order.
- Please return the goods to the address below, and include a printout of your invoice or your order number.
Hampergifts.co.uk
Returns Department
Unit 3, Spring Valley Business Centre
Porters Wood
St Albans
HERTS
AL3 6PD
- On receipt of the goods, we will refund the value of the order in full. You will receive an email confirming your refund within two days of us receiving the return.
If the goods are faulty in any way we offer a free returns service, and are happy to offer either a replacement or refund. Please contact
support@hampergifts.co.uk for more information.
ii) CANCELLATION (if an order has yet to dispatch)
You can cancel an order up to two working days before the requested delivery date. After this we may have already dispatched your gift.
For Christmas orders with delivery dates in December we require a longer notice period of up to 5-6 days.
If we receive notice of your cancellation later than the above, it may be too late to halt the delivery. To cancel your order if the goods have already been dispatched, please notify our customer services team by email: sales@hampergifts.co.uk, and we will instruct you on the next steps.
ii) DAMAGES
In the unlikely event of damaged goods the Purchaser should contact Hampergifts within 3 days of receipt of the Goods. Hampergifts will replace or refund the items concerned.
6. Customer Care
The Purchaser should inform Hampergifts immediately of any issues, either by telephone: 01727 895 900 or email: support@hampergifts.co.uk. We will investigate any issues as soon as they are brought to our notice and we endeavour to respond to all email enquiries within one working day. Our opening hours can be found here.
7. Substitutions
While we always endeavour to keep photography and descriptions as accurate as possible, Hampergifts reserves the right to substitute any items included in hampers for items of equal or greater value if those listed in the descriptions are out of stock or unavailable at the time of ordering. Hamper contents can vary slightly from the image displayed so please see the product descriptions for full listings. Glasses, utensils, decorations and other props shown in photographs are not included in the gift unless specifically listed.
8. Alcohol
No persons under 18 years of age may place an order or receive Goods from Hampergifts if the Goods contain alcohol.
9. Force Majeure
Hampergifts will exercise every reasonable effort to meet the requested delivery date. Hampergifts shall not, however, be liable for any loss or damage due to delays or failure to ship resulting from any cause beyond its reasonable control, such as, but not limited to, compliance with laws or regulations, acts of God, acts or omissions of the Purchaser, acts of civil or military authority, judicial action, defaults of sub-contractors or suppliers, labour disputes, failure or delays in transportation, embargoes, wars or riots.
10. Privacy Policy
Hampergifts collects information provided by the Purchaser at the time of ordering and uses this information lawfully and in accordance with the Data Protection Act 1998. The information collected by us is to process your order and to provide the highest level of customer service possible. We require your name, email address, billing address, telephone number and debit/credit card details. We gather this information soley to process your order - the details gathered are used to open an account, process your order and process your payment.
Your address details are necessarily passed on to WorldPay for credit/debit card validation and your email is submitted to ParcelForce to enable you to receive parcel tracking numbers.
We will never sell, rent or exchange your personal information with any third party for commercial reasons.
We store the contract's content and will send you the details of your order as well as our general terms via e-mail. You can find the terms here at all times. The details about your recent orders can be found in your customer login area.
We will never email marketing material to you unless prior consent has been obtained.
During registration you can opt out of receiving promotional emails. If you initially opt in and then change your mind you can easily remove yourself from our mailing list by clicking the 'Unsubscribe' link at the bottom of the promotional email. Or you can request removal by emailing us at sales@hampergifts.co.uk.
The purchase area of our site is secured using industry standard Secure Socket Layer technology to allow encryption of sensitive information.
For added security we do not store credit card information and all card transactions are processed by WorldPay.
In order to maintain the accuracy of your personal details, you can view, modify or delete your stored information by logging into your account or by contacting us.
If requested your data deleted, and in the case where it cannot be deleted (e.g. for accounting purposes) then it can be blocked from further access.
Cookies
On 26 May 2011, the rules about Cookies on websites changed, following the EU Cookie Directive.
This site uses Cookies. A Cookie is a small file that can be stored on your computer's hard drive.
This is standard practice for all websites and Cookies do not contain any personal information about you. You may delete and block all Cookies from this site, however some parts of the site will not work. To find out more about Cookies and how to delete them, visit www.allaboutcookies.org.
Some Cookies on this site are essential to the online ordering process and you will not be able to place an order without them.
Other Cookies are used to collect information about browsing and buying behaviour to improve our site quality and the online shopping experience for our customers.
These cookies cannot identify individuals and collect information anonymously.
By using and browsing the Hampergifts website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not consent, you must disable Cookies or refrain from using the site.
What Cookies are set by Hampergifts.co.uk?
| Cookie |
Name |
Purpose |
| Essential site Cookie |
CFID
CFTOKEN
|
These are essential site-wide Cookies used for the online shopping functionality. You cannot make an online purchase with these disabled. These Cookies are deleted when you close your browser. |
| Google Analytics |
_utma
_utmb
_utmc
_utmz |
These Cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The Cookies collect information anonymously, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
| Affiliate Window |
_aw_m_2484 |
This Cookies is used to track which customers are directed here from affiliate websites. |
| Crazy Egg |
is_returning |
This Cookie is used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The Cookies collect information anonymously. |
What other Cookies are used on this site?
In addition to the Cookies above, which are set by us at www.hampergifts.co.uk, other third party Cookies may be set on some pages of our site to enhance user experience, such as 'sharing' a product on Facebook or Twitter.
There are currently Cookies set by:
- Facebook
- Twitter
- Google +1
You may refuse to accept Cookies by activating the setting on your browser which allows you to refuse the setting of Cookies. However, if you select this you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse Cookies, our system will issue Cookies when you log on to our site.
11. Copyrights
All designs, text, graphics and their selection and arrangement on this site are the copyright of Hampergifts. As a visitor to the Hampergifts website you are licensed to copy electronically or to print portions of this site for your own personal, non-commercial use. Any other use of materials on this site without Hampergifts prior written consent is strictly prohibited.
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