Christmas Treats Tower

Can I specify a delivery date in December?

Please note that due to the time of year exact delivery dates cannot be guaranteed in December... however we'll always try to deliver as close to your chosen date as possible.
For all deliveries in December please note:

• Deliveries may take place a few days either side of your chosen date in December.
• You'll be emailed your tracking number on the day of dispatch, so you can track your order online.
• All orders placed before our cutoff date are guaranteed* to arrive in time for Christmas!

* Christmas Guarantee: There will be a delivery attempt made to the recipient address in time for Christmas. If this doesn't happen we'll refund your delivery charges - no questions asked.

Can I deliver to multiple addresses?

Yes multiple addresses can be selected during checkout. You can also choose different delivery dates and type individual messages for each of your gifts!

What time will my delivery arrive?

Deliveries are made between 8:00am and 5:30pm, Monday to Friday. Unfortunately it is not possible to guarantee an exact time for deliveries.

What if the recipient is not home ?

On the morning your gift is dispatched, you will receive a tracking email / SMS from DPD

This email will contain a "SHOW MY OPTIONS" button and clicking on this will display a number of 'in-flight' options including:

• Leave parcel with a neighbour (you can choose "any neighbour" or specify a preferred neighbour if required
• Leave in a safe place (e.g. in porch, behind side gate etc)
• Take the parcel to a local Pickup Shop for collection
• Change delivery date
• You can also upgrade delivery to a Saturday / Sunday service for a small fee.

* On the morning of the delivery you will also receive an email / SMS containing your 1 hr delivery window

Please check your junk / spam folders as these notification emails can sometime get caught there. Emails will come from yourdelivery@dpd.co.uk and yourorder@dpd.com so please do add them to your safe list to ensure they arrive OK.

Where do you deliver?

We only deliver our gifts within the UK and Ireland. Please note that we are unable to deliver to the Channel Islands (Guernsey & Jersey), PO Box addresses or BFPO addresses

How much is delivery?

Delivery is charged per parcel as below. Prices are inclusive of VAT and insurance in the unlikely event of damages. All hampers are shipped individually in their own secure postal cartons, using a signed-for service with our carrier. We do not charge extra for our specified day service. If you wish to order 10+ hampers in bulk to one address we can offer a discount so please contact us for a quote.

Read more about delivery here ››